Thank you for shopping at Fiorenzo Moda. We strive to ensure your complete satisfaction with every purchase. If you find that our dresses do not meet your expectations, please review the following refund policy carefully.
1. Eligibility for Refund
Time Limit: You are eligible to request a refund within 60 days from the date of delivery of your order. Beyond this period, we will not be able to process your refund request.
Condition of the Item: The returned dress must be in its original, unused condition. This means it should be unworn, unwashed, with all tags attached and in the original packaging. Any signs of wear, damage, or removal of tags may result in the rejection of your refund request.
Reason for Return: Refunds are generally processed for items that do not meet your expectations. However, if the item received is damaged, defective, or incorrect, we will prioritize your refund and may also cover the return shipping costs.
2. Initiating a Refund
Contact Customer Service: To start the refund process, please reach out to our customer service team at service@fiorenzomoda.org. Provide your order number, a brief description of the reason for return, and any relevant details or photos (in case of damage or defect).
Return Authorization: Our customer service team will review your request and, if approved, will issue you a return authorization number and provide instructions on how to return the item. Do not return items without obtaining this authorization first, as it may delay the processing of your refund.
3. Return Shipping
Cost Responsibility: In most cases, the cost of return shipping is the responsibility of the customer. However, if the item received is damaged, defective, or incorrect, we will reimburse you for the return shipping costs upon successful inspection of the returned item.
Shipping Method: You may choose any reliable shipping carrier to return the item. We recommend using a trackable shipping method and obtaining a receipt for proof of return.
4. Refund Processing
Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund. This inspection process usually takes 1 - 3 business days.
Refund Timeline: If the returned item passes inspection, we will process your refund within 5 - 10 business days. The refund will be issued to the original payment method used for the purchase.
Refund Amount: You will receive a full refund of the purchase price of the item, excluding any shipping and handling fees (unless we are responsible for the return shipping due to a damaged, defective, or incorrect item).
5. Payment Method Refunds
Credit/Debit Cards: Refunds for credit or debit card payments will be processed back to the original card used for the purchase. It may take an additional 3 - 5 business days for the refund to appear on your card statement, depending on your card issuer.
Online Payment Platforms: If you used an online payment platform (such as PayPal), the refund will be credited back to your account associated with that platform. The processing time may vary based on the platform's policies.
6. Special Circumstances
Failed Delivery: In the rare event that your order is not delivered successfully due to reasons beyond our control, we will either arrange for a redelivery or issue a full refund upon request.
Cancelled Orders: If you cancel your order before it has been shipped, we will process a full refund immediately. Once an order has been shipped, you will need to follow the regular return and refund process.
If you have any further questions or need assistance regarding our refund policy, please do not hesitate to contact our customer service team at service@fiorenzomoda.org. We are here to help ensure a smooth and satisfactory shopping experience for you.
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