Customer Service Policy

Customer Service Policy

At Fiorenzo Moda, our customers are at the heart of everything we do. Our Customer Service Policy is crafted to ensure that every interaction you have with us is positive, helpful, and tailored to meet your needs. We are committed to providing exceptional service at every stage of your shopping journey, from browsing our dresses to post-purchase support.

1. Service Objectives

Our primary goal is to offer timely, professional, and personalized assistance to all our customers. Whether you have a question about a product, need help with an order, or require support regarding our policies, we aim to resolve your issues efficiently and to your complete satisfaction. We strive to build long-lasting relationships with our customers based on trust, reliability, and outstanding service.

2. Service Hours

Our customer service team is available 24 hours a day, 7 days a week. We understand that our customers are located around the world and may need assistance at any time, so we are always here to help, regardless of your time zone.

3. Communication Channels

3.1 Email Support

For general inquiries, order - related questions, or assistance with our policies, you can reach out to us at service@fiorenzomoda.org. We aim to respond to all email inquiries within 24 hours. Please include your order number, if applicable, and a detailed description of your issue to help us assist you more effectively.

3.2 Live Chat (Coming Soon)

In the near future, we will be introducing a live chat feature on our website, allowing you to connect with a customer service representative in real-time. This will provide an even faster and more convenient way to get the answers you need while shopping on our site.

4. Issue Resolution Process

4.1 Order - Related Issues

If you have questions about your order status, shipping details, or delivery issues, our customer service team will track your order, communicate with the shipping carrier if necessary, and keep you informed of any updates. For problems such as damaged or incorrect items, we will guide you through our return and refund process, ensuring a hassle - free experience.

4.2 Product - Related Inquiries

Whether you need help with sizing, fabric information, or styling advice for our dresses, our knowledgeable customer service representatives are ready to assist. We can provide detailed product information, recommend the best dress for your occasion, and offer suggestions to ensure you make the perfect choice.

4.3 Policy - Related Questions

If you have any questions regarding our Privacy Policy, Terms of Purchase, Refund Policy, or Shipping Policy, our team will explain the relevant policies clearly and answer any concerns you may have.

5. Service Commitments

  • Responsiveness: We are dedicated to responding to your inquiries promptly. As mentioned, emails will be answered within 24 hours, and once the live chat is available, you can expect an immediate response.
  • Accuracy: Our customer service representatives are well - trained and knowledgeable about our products, services, and policies. You can trust that the information you receive from us is accurate and reliable.
  • Empathy: We understand that issues can be frustrating, and we approach every customer interaction with empathy and patience. Our goal is to make you feel heard and valued throughout the process of resolving your concerns.
  • Follow - up: For complex issues that require further investigation or time to resolve, we will follow up with you regularly to keep you updated on the progress and ensure that your problem is fully resolved.

6. Feedback and Improvement

We value your feedback as it helps us improve our products, services, and customer experience. If you have any suggestions, comments, or complaints about our customer service, please let us know. You can share your feedback via email at service@fiorenzomoda.org, and we will review it carefully and take appropriate actions to enhance our service quality.
At Fiorenzo Moda, we believe that exceptional customer service is the key to your satisfaction and loyalty. If you have any questions or need assistance, do not hesitate to contact us. We are here to make your shopping experience with us as enjoyable and stress - free as possible.